Employee Relations Service-Profit Value Chain

Employee Relations Service-Profit Value Chain The service-profit value chain (SPVC) is a model of the relationship between employee productivity, service delivery, and customer satisfaction that explains the link between customer service as a broad concept and business profitability. Although the model is generally well-known, it does not seem to attract as much academic attention as other concepts in CRM. That is unfortunate because the SPVC is one of the more flexible and practical analytical models available; if understood and applied correctly, it is equally useful as a tool for external analysis of firms as well as a tool for planning. The Basic Concept behind the SPVC: Employees Come First The development of the SPVC is attributed to a group of Harvard Business School faculty members led by James L. Heskett, and the model was introduced in an article in the Harvard Business Review in 1994 (â€Å"Putting the Service-Profit Value Chain to Work†, Harvard Business Review, March-April 1994). The basic concept of the SPVC, the ‘links’ in the chain, is expressed as a series of propositions: Profit and growth result from customer loyalty. Customer loyalty results from customer satisfaction. Customer satisfaction results from service value. Service value results from employee loyalty and productivity. Employee loyalty and productivity are results of employee satisfaction. Employee satisfaction results from internal service quality. Internal service quality refers to the working environment – working conditions, compensation and rewards, policies, and support that facilitate the delivery of service by employees. The philosophy â€Å"Take care of your employees and they will take care of your business,† expressed in different ways by management icons like Virgin’s Richard Branson, Southwest Airlines’ Herb Kelleher or Enterprise Rent-a-Car’s Jack Taylor is not just homespun wisdom, but really the fundamental idea behind the SPVC. The customer is naturally the highest priority, but the business can’t meet the customer’s needs unless it has something to deliver; and the only way the business can accomplish that is to cultivate its workforce, which makes internal service quality the first objective. You may be interested in: Five Forces Analysis SWOT Analysis Five Components of Service Management The ADL Matrix and Gap Analysis Ansoff, Boston, and the Strategy Clock The SPVC as an Empirical Model One of the advantages of the SPVC as an analytical tool is that it can be configured as kind of empirical model. Heskett, et al. made the argument that customer satisfaction – and consequently, customer loyalty leading to profitability for the firm – is the result of the customer’s perception of service value. The service value perception is a judgment by the customer that compares the outcomes of the service and the quality of the process to the price of the service and other costs to the customer to obtain the service. The customer assessment can be expressed as a customer value equation: [SO + PQ]/[P + C] = CV → CL → PROFIT Of course, in order for this equation to be useful, some meaningful values have to be assigned to the variables, and that might present a bit of a challenge. The easiest way to approach the problem is to start with the variables that have a known value: Price (P) and Profit; profit should be expressed as a numerical value, i.e. price times profit margin. Other customer costs (C) can be estimated; factors such as the price differential between the firm’s product or service and that of a competitor, the difference in distance a customer has to travel to reach the business rather than a competitor, shipping or transfer costs, and costs in time required for the customer to obtain the product or service all account for C, and with a little research a fairly accurate estimate can be generated. Service Outcome (SO) is a bit more difficult, but if it is generalized to represent ‘completion of a transaction’, it can be handled with a Likert Scale. For example: 1 – Transaction not completed 2 – Transaction completed, but below customer expectations 3 – Transaction completed, met customer expectations 4 – Transaction completed, exceeded customer expectations Note that in this scale there is no ‘0’. A transaction that is not completed or is otherwise entirely unsatisfactory to the customer probably deserves a ‘0’, but that would also increase the likelihood that the left side of the equation would equal ‘0’; not only would that be mathematically incorrect (unless profit happens to equal ‘0’ as well), but it is simply not very helpful in analyzing problems with service. Process quality (PQ) is the most subjective factor, but because this entire formula is an expression of customer perceptions, a scale similar to the one used to assign a value to SO can be used here. Here’s how it looks with real numbers plugged in: Wacky Lube, a chain of auto service shops, has done a customer survey about their $9.99 quick oil change service, which at that price has a margin of 15%. The company has decided to focus on the time to complete the service as the key factor in other customer costs; they learn through the survey that their customers have an average income of about $30,000, and spend an average of 21 minutes waiting for the service to be completed. Overall, the customers surveyed rate the service outcome at 2.5, and the process quality at 3.1. Thus, SO = 2.5 PQ = 3.1 P = 9.99 C = 5.25 (at $30,000 a year, a full-time worker is earning $0.25 per minute) PROFIT = 1.50 ($9.99 x 15%) [2.5 + 3.1]/[9.99 + 5.25] = CV → 1.50 0.3675 = CV, which corresponds to $1.50 profit for the quick-oil-change service. This is the point where the equation becomes only â€Å"sort of† empirical. First and most noticeably, the contribution of internal service quality and employee satisfaction is completely missing from this formula. That is an omission in the research literature as well; despite the importance given to employee satisfaction, there has been very little if any scholarly work done to this point to try to model it, possibly because internal service environments differ greatly from one workplace to another. As it is, the equation only indicates that some undefined status quo in Wacky Lube’s internal service environment correlates to a CV of 0.3675, leaving Wacky Lube’s management with a bit more work to do to figure out the connections. The second problem is that the profit and the CV can be and probably are mutually exclusive; revenues are a function of customer value/customer loyalty as a sales driver, but profits are a function of costs. There are some circumstances where costs are related to customer loyalty – for instance, greater customer retention or repeat business tends to lower some costs – but caution must be exercised in applying the results of the SPVC analysis.

Who Should I Ask to Write My College Recommendation Letter

Who Should I Ask to Write My College Recommendation Letter SAT / ACT Prep Online Guides and Tips Are you debating who to ask for recommendation letters for college? Letters of rec are a very important part of your application, and strong ones can go a long way toward making you stand out among the competition. That's why you should choose your recommenders with the same thought and care that you put into your personal essay, SAT or ACT prep, and other parts of your application. Before we dive into the key questions to ask yourself when choosing a recommender, let's review what separates the good letters from the bad ones. What Makes a Good Letter of Recommendation? Strong letters of recommendation communicate what makes you a distinct and special student. While applicants may share certain interests, grades, and activities (especially at selective schools, where a large number of applicants are highly qualified), your letters of recommendation can differentiate you from other candidates with similar profiles. Reference letters should discuss your academic ability and potential, but they should also shed light on your character and personality. They should illuminate what drives you and what experiences have shaped who you are today. Admissions officers want to get a holistic sense of what kind of person would arrive at their campus and how she would contribute in and out of the classroom. The best recommendations highlight your key characteristics and demonstrate those traits through specific anecdotes and observations. Those reading the letters should get the sense that the recommender was excited to write about you and inspired to help you on your path to college. Your recommender can rave about you while having the stories and examples to back up their praise. A recommendation can especially speak in your favor if it ranks you highly compared to other students. A phrase like, "one of the top three students I've ever taught in my career" can be a powerful statement, especially if it comes from a teacher who has taught for twenty years at your school. Finally, the strongest letters are eloquent and well-crafted. They show that your recommender took the time and thought to develop a powerful statement of support. They add something unique and interesting to your application and catch the eyes of admissions officers, many of whom read through hundreds or even thousands of applications. Now that you have a sense of what makes an effective evaluation - personal, specific, enthusiastic, and well-written - what about the flip side? What qualities make a recommendation letter not so impressive? If your teacher's face looks like Grumpy Cat's when you ask for a recommendation letter, she might not write you the best one. What Makes a Bad Letter of Recommendation? Generally speaking, no recommendation letter is going to be outrightly critical or accusatory. If a teacher, counselor, or other person doesn't feel qualified or able to provide you with a letter, then she should respectfully decline and/or suggest someone who might be in a better position to help you. That being said, there can still be bad letters of recommendation. The reason that they're bad is usually that they're mediocre, generic, and don't add anything special to your story. One major pitfall for letters of rec is that they simply repeat a student's resume. If a letter states your grades, activities, and honors, then it's basically a reiteration of the rest of your application. As discussed above, a letter should shed light on your character and personality. Otherwise, it does little to differentiate you from other applicants with similar academic and extracurricular profiles. Another quality of poor recommendations is that they don't provide specific anecdotes or examples. Listing adjectives like hard-working, driven, or generous is not that convincing. Instead, the recommender should describe situations in which you demonstrated these qualities. Like the saying goes, actions speak louder than words. Also discussed above is the power of a high ranking. Conversely, a mediocre ranking, like calling a student "above average" or "relatively hard-working" could do more harm than good. On a similar note, a short letter, like less than a page, could suggest that the recommender doesn't know a student too well or doesn't have much to say in her favor. Some students ask a principal, department head, or even someone famous or in goverment to provide them with a letter of recommendation. While this kind of letter can stand out if the recommender knows the student well, it won't necessarily impress admissions officers just by virtue of the person's authority or fame. This is only a good idea if you have a good relationship with the person. Otherwise, it could seem like meaningless name dropping. Considering what makes a letter good and what makes a letter bad, does anyone come to mind that could write you a strong, specific, and enthusiastic letter of recommendation? That's better. Who Can Write You a Strong Letter of Recommendation? Now that you know what makes a letter of recommendation especially strong, you can think about who you know that could fulfill these expectations. The first deciding factor is the requirements of your application, as these can differ from school to school. What is Required? Many colleges ask for one letter of recommendation from and a teacher and one evaluation, often called the "secondary school report," from your counselor. More selective schools, including Ivy League schools, want two teacher recommendations and one from your counselor. Dartmouth and Davidson are unique in that they ask for a peer recommendation from a close friend, classmate, or relative. Finally, some students choose to send an additional supplemental letter, like from a coach or employer, if they feel their teachers or counselor don't know them very well or it can add an important dimension. Schools typically want to see letters of recommendation from teachers of core subjects, like English, math, science, and history. If you're applying for a certain major, then it's a good idea to get a recommendation from a relevant teacher. Students applying to study engineering or at technical schools like MIT or CalTech should probably get recommendations from math and/or science teachers. Students applying to art schools should ask their painting, drawing, or photography teachers. Once you know the requirements of your schools, you can start to think about whose class you did well in. Want to build the best possible college application? We can help. PrepScholar Admissions is the world's best admissions consulting service. We combine world-class admissions counselors with our data-driven, proprietary admissions strategies. We've overseen thousands of students get into their top choice schools, from state colleges to the Ivy League. We know what kinds of students colleges want to admit. We want to get you admitted to your dream schools. Learn more about PrepScholar Admissions to maximize your chance of getting in. Were you best in show in any of your classes? Whose Class Did You Excel In? Teachers are in an especially good position to comment on your academic skills and collaboration with classmates. Schools selecting for academic ability especially like to see that students have a love of learning and strong intellectual curiosity. In choosing teachers, think about whose class you excelled in, in terms of grades, participation, and effort. Which teachers taught you a lot or inspired you? Did you impress them with your commitment to group work or interest in taking on extra projects? Did you surpass expectations by taking on a sustained project, like a long term research paper or thesis? Did you show growth or effort in an area that didn't come naturally to you? Even if you weren't "best in show," you could impress them with your dedication to a challenging subject. You might also consider whether you knew this teacher in other contexts, like if she was the advisor of a club or had you for more than one class. Junior year teachers are typically the best choice for recommenders, because they had you recently and for a whole year. Senior year teachers likely don't know you that well yet, and freshman and sophomore year teachers are not very recent. Along similar lines, you want to choose a teacher who knows you well. Even if you didn't get top grades in her class, you can likely get a strong vote of confidence from a teacher who got to know your personal strengths. Who Knows You Well? Apart from considering how you performed academically in a teacher's class, you also should consider how well you know her. If you got an A but didn't speak to your teacher all year, then she can't write much for you beyond the grade you achieved. As discussed above, a strong letter should have specific stories and give insight into your character that admissions officers might not know from reading the rest of your application. Think about teachers who you've gotten to know or had meaningful conversations with. Can they speak to your effort, humor, hard work, or resilience? Do they have a sense of how you analyze and solve problems or approach challenges? Unfortunately, schools have major differences in class size and teacher to student or counselor to student ratios. Some students barely meet their counselor or have trouble connecting with individual teachers in large classes. For the most part, admissions officers should have a sense of your school profile. If this is the case, you might consider adding a supplemental recommendation. It's also a good idea to share information with your recommenders so they can more thoroughly personalize your recommendation. Whether your recommender knows you well or not, it's a good idea to help them out with a "brag sheet," or a document where you reflect on your strengths, goals, and significant experiences and challenges. You (and in most cases, your parents) can and should share your reflections and resume with your recommenders to help them write an effective letter. You can bring this information with you when you request the recommendation and discuss it with your recommender. You can also make an appointment with your counselor so she can get to know you even better and talk about your plans. Finally, you also want to consider who has the time and experience to write a strong letter. Simply put, who can write well? This kid clearly knows what he's doing. What about your teachers? Who Can Write a Good Letter of Recommendation? Your letters of recommendation don't have to win any Pulitzer Prizes, but they do need to be clear, strong, and powerful pieces of writing. You want someone who is going to take the time to craft an eloquent statement of support. The best recommenders have both experience writing letters of rec and familiarity with various colleges and their expectations. Often, students have a sense of who writes good letters through word of mouth. Your counselor may also be a good resource, as she might be able to recommend some teachers as good choices. Teachers with experience are often a good choice, although a relatively new teacher can be great too if she knows you well. You may be able to share guides on recommendation letters with your teachers, but you'd have to gauge whether they could benefit from and be open to these resources. You don't want to cause offense or suggest they don't know what they're doing. At the very least, you can share your resume, brag sheet, and information about the colleges you're applying to and future plans. While the skill and experience of the teacher is an important, if difficult to measure, factor when deciding who can write your recommendation letters, it is secondary to considering who knows you well and admires your academic skills and personal qualities. Now that we've gone over who you should ask for a recommendation letter, what about the flip side? For the purposes of avoiding the earlier described bad letter, who shouldn't you ask for a letter of recommendation? Who You Shouldn't Ask for a Letter of Recommendation As mentioned above, it's unlikely that anyone is going to write you a purposely bad recommendation and sabotage your application. However, recommenders can still unintentionally hurt your chances with a mediocre letter. So that you don't end up with a lukewarm, boring, or meaningless reference, you should make sure to avoid asking certain people. First, don't ask teachers who don't know you well. If you've barely exchanged three words with a teacher all year, then they won't have much to say. Even if they're well aware that the best recommendations letters give stories and examples, they might not have any to share. Then their letters will end up being a restatement of facts and figures, which doesn't communicate much to admissions committees. On a similar note, don't ask your principal or an influential person on the local or national level just because of her authority. If she doesn't know you as a person, then her letter will add little to your application. If you do know the person well, though, then go right ahead. Showing that you got to know your principal well as a high schooler speaks to your outstanding presence at the school. Since colleges want to see your academic ability and potential, you also shouldn't ask a teacher in whose class you performed poorly and didn't put forth effort. If you demonstrated an unwillingness to learn, challenge yourself, or improve, then the teacher won't have many positive things to say about your potential to succeed in college. Finally, consider your counselor's suggestions and general reputation of teachers as letter writers. When I was in high school, I asked a teacher who ended up giving me a generic form letter and wanted me to go through and change all the "he's" to "she's." Needless to say, I immediately asked someone else. If your teacher isn't going to take the time to write you a personalized letter, or if she doesn't know what makes a good rec letter and isn't open to feedback, then she is not the person to ask. You need familiarity combined with strong writing skills to truly communicate who you are as a student and person and stand out as an intriguing document on your behalf. While you may ask for your recommendation at the end of junior year or beginning of senior year, I would recommend starting even earlier in terms of preparing to request recommendation letters. Read on to find out how. Start early. Start Early in Planning Your Recommendation Letters College planning starts years ahead of actually applying to schools. In terms of the recommendation letters, it's a good idea to consider who you might ask at the beginning of junior year. If you usually don't participate much, push yourself to contribute more in class. If you know you're applying as an engineer, consider accepting your science teacher's invitation to join her Robotics Club or ask about designing your own independent project. The most important thing you can do is to push yourself to get to know your teachers and develop a connection with one or more of them. To some students, this comes naturally, while others prefer to work more independently. If you consider yourself the latter, then you might prefer to show your eagerness to learn and contribute with a supplemental project. Pushing yourself to participate more will come in handy when you reach college too, as many of your classes may expect debate and discussion. While you should ask your recommender at least a month before your deadline, many students choose to ask at the end of junior year. You'll still be fresh in the teacher's mind, plus it will show how motivated and proactive you are. You can also schedule meetings with your counselor to discuss your plans as they develop. You don't have to wait for her to call you down. Starting early will help you take an active and intentional stance throughout junior year, plus it will give you extra time in case your plans change or you need to ask a different recommender. Remember, if your teacher seems hesitant or overwhelmed with work, then it might be a good idea to ask someone else. To Sum Up... When deciding who to ask for a recommendation letter, you should think about whose class you did well in (grades, effort, etc), who knows you well, and who's an experienced and qualified writer of recommendation letters. Your counselor and general word-of-mouth can help fill you in on who's going to write a strong letter and who, unfortunately, might just phone it in. Avoid asking teachers in whose classes you showed little effort or interest, or with whom you barely spoke all year. The best letters are insightful and personal, so a teacher who feels like a total stranger probably won't be able to provide that, no matter how detailed your brag sheet is. Make an effort throughout high school, and especially junior year, to go above and beyond to connect with teachers in the classroom or in after school clubs and activities. The more they see you in different contexts working towards your goals and pursuing your interests, the more colorful and specific their letters can be. If you go into junior year with these goals in mind, as well as a strong idea of what your schools are looking for (whether it's strong academic potential or skills for a specific field of study), then you should have a clear sense of which people can best advocate for you with a sincere, inspired, and demonstrative letter of recommendation. What's Next? Before your teachers and counselors can upload their recommendations to the Common Application, you'll be asked about waiving your right to see your letters. Is it a good idea to sign this waiver? (Spoiler: yes). Read all about FERPA and why you should waive your right of access. Applying to college is a complex process that requires a lot of thought, energy, and planning. Now that you have a strong sense of who to ask for letters of recommendation, you can approach the rest of your application with the same awareness. Check out this article to learn more about how to build the most versatile college application. Want to improve your SAT score by 240 points or your ACT score by 4 points?We've written a guide for each test about the top 5 strategies you must be using to have a shot at improving your score. Download it for free now:

The way that the memory of the events of the Boston Massacre have Research Paper

The way that the memory of the events of the Boston Massacre have changed over time - Research Paper Example This Act was imposed on the order of a British official called Charles Townshend. The objects on which import duty was attached were paint, paper, tea, lead and glass2. The members of the British parliament introduced the Townshend Act as a punishment to the colonists for protesting against the previous Stamp Act. With this new Act, the parliament wanted to teach a lesson to the colonists that they are bound to abide by any Acts they would introduce. The American Board of Customs Commissioners was also arranged by the Parliament whose members were responsible for seeing that smuggling laws were duly followed. This Board was set up in Boston since smuggling activities were centered in this city. The Parliament believed that if smuggling could be wiped out from Boston then it would be easy for them to force other colonial citizens to follow the trade laws3. Very soon the colonists began to protest against the Townshend Act declaring that no taxes can be levied on any goods without thei r agreement. The protestant acts were further provoked by the writings of many patriotic leaders of that time. A protesting letter was written by John Hancock and was circulated to all the townspeople in Massachusetts: â€Å"You are already too well acquainted with the melancholy and very alarming Circumstances to which this Province, as well as America in general, is now reduced. Taxes equally detrimental to the commercial interests of the Parent country and the colonies are imposed upon the People, without their consent†4. The merchants in Boston began to reject any goods made in Britain. In 1768, a circular letter was sent by the Massachusetts Assembly to the other colonial legislatures informing them about difficulties faced by the colonists because of the Act: â€Å"The House of Representatives of this province, have taken into their serious consideration, the great difficulties that must accrue to themselves and their constituents, by the operation of several acts of P arliament, imposing duties and taxes on the American colonies†5. In response to the protests the British began to send troops to maintain peace while still enforcing the law. This led to many violent conflicts between the British soldiers and the protesting colonists; one such incident that became most well known in American history was the Boston Massacre. On March 5, 1770, a crowd of angry people taunted nine British guards of custom house and threw snowballs at them, and the latter fired in return which killed five people and wounded some6. Sons of Liberty In October 1768, the 14th and 29th regiments of British army arrived in Boston. They were dispatched by Royal Governor Francis Bernard whose purpose was to maintain law and order in the Boston and also to assist the customs official to collects taxes as per the Townshend Act imposed by the British Parliament. However, Massachusetts Assembly accused Bernard that this action was an attempt to overthrow the Boston government and felt that there was no need of the troops to maintain peace in the city. But Bernard was concerned because of an earlier protestant act in June, 1768 when the customs officials seized a sloop of John Hancock who was a merchant and political leader. This led to protests by a group called Sons of Liberty who decorated an elm tree with placards and effigies of Bernard and customs officials7. Bernard, although opposed the 1965

I don't know Essay Example | Topics and Well Written Essays - 500 words

I don't know - Essay Example â€Å"The Toxic Reef† portion of this side of the museum is rendered to serve public view an insight about the unfavorable effects of toxic wastes and the levels of toxicity that occur to induce stress on the underwater corals. Through certain architectural items mounted in the historic sites of the museum, it may be observed that such sculptures consist not only of the visual elements which artists had put to shape and form. Plant shelters like nests and moss-looking structures are embedded on the rigid pieces to serve the purpose of art and haven for birds and other small flying creatures that seek places of refuge. This beautiful scene is likely schemed to attract visitors not merely with the classic and modern concept of art but even with the sight of dynamic nature that goes well with it. A couple of fellow visitors have remarked about experiencing the sight and sound of lovely singing birds that seem to dwell in comfort among the architecturally built vast figures. In the conservation may also be found the â€Å"bee skep† which is said to be a conventional beehive patterned after the basic human invention of honeycomb made of an upside-down coiled basket. On the outside, the â€Å"bee skep† appears too plain for a viewer who would expect a more significant detail, but on actually getting real close to this exhibit, a specific unique smell lingers. At first, there emerges strange sense of odor in smelling the material from the inside but in a longer span such odor becomes interesting, as though an instant connection to understanding the habitat of bees is established. To this extent, a visitor realizes the essence of keeping the Indiana State Museum where, besides feasting on the delightful looks of human creations and versatile artistry, gaining of socio-environmental consciousness annexes cultural awareness. Consequently, the sentiment evolved for the pieces of

Pros And Cons Of Canadian Water Exports Environmental Sciences Essay

Pros And Cons Of Canadian Water Exports Environmental Sciences Essay Question ¼Ã… ¡ Water in the future could become as important as oil as a major source of world conflict. Canada will not have to worry about this and in fact will be a major player in the control and management of water. This assumes that we have an adequate surplus of water and that we can use this as an export product. Examine these ideas from both pro and con sides and develop a conclusion about our future use of water. Water has been a vital resource for many lifeline purposes such as drinking and hygienic purposed like cleaning. Throughout the human history, water has been considered as a cheap resource and abused to comply with human needs. Despite the numerous amounts of sources of water are found, the increasing of global population depletes the non-renewable resources as natural gas, coal and oil. This essay will try to examine the ideas that whether Canada can use the adequate surplus water as an export product or not, base on the water resource in the environment, new technologies applied to the water treatment and the advantage disadvantages of using water resources as an export product. Water is one of the most common and vital resource in our society and harnessing water has been quite easy in most part of the world. Water covers nearly three-quarters of the earths surface and also there is water in the atmosphere and underground. Its mainly in ocean but also found as rivers, lakes, snow and glaciers. In fact, 99% of all the fresh water is found in glaciers, ice fields and underground. However, atmosphere water (snow, rain, fog) and glacier are strongly depending on the weather movement of the earth. On the other hand, there are numerous ways to obtain water from nature; some of them are already available such as perennial sources like oceans, river, lakes and steam. The most convenient way is groundwater resources such as aquifers that make up the water table [1]. Furthermore, water is also available from time to time in the form of influent water sources such as the precipitation of rainfall and snow. As Figure 1 show below, there are 2 types of aquifers, confine d and unconfined aquifer, where the confine aquifers are sandwiched between two porous layers of rocks. The unconfined aquifers are the water between porous and nonporous rocks with can be replenished by rainfall or snow over time. Precipitation of water is still a major resource that people depend on in many part s of the world where the water table is not sufficient enough to the massing population. the adept use of technology, farmers learned to mine ground water to overcome the lack of enough rain(Opie.J,1993). The necessity of water for human life has driven the discovery the abundant water table beneath the ground, and the use of aquifers for domestic purpose has been practical and popular. Another important resource in some area includes the availability of glaciers. This is apparent in Armenia and Azerbaijan where the glaciate and snow-covered mountain are the water towers of the region providing resources for irrigation, industrial, and domestic use which makes it an essent ial need to monitor and protect the ice caps from melting(Jones, 2009). Canada is fortunate, it has only 0.5% of the worlds population, but its land contains about 7% of the worlds renewable water supply. Also, the industry is the major consumer which occupies about 56.3 % of the water consumption, domestic is about 23.7% and agriculture is only 20%. Thousands of dams has erected in a river of stream to block the flow of water so that water can be stored and reservoir. The dams were built to prevent flooding, supply of drinking water, facilitate irrigation, and generate electricity. The placement of dams also have disadvantages such as habitat alteration, fisheries declining along the downstream of the dam, population displacement because of the water level inside the before the dam, sediment capture before the dam and so on. Through the recent research, people have overused the surface water to suit our needs. The water level of the dam and also the water level of the Ontario Lake had drop a significant height from 2009 to 2010. On the other hand, we ar e depleting groundwater which is more easily depleted than the surface water, because it is easier to use up the water resources but most aquifers recharge very slowly. Today people are extracting 160Km3 more water each year than is finding its way back to the ground, the major problem is the increasing of the human population and the area of the city are increasing also, which most of the surface water from the rainfall will run off and affects the amount of water could recharge into to aquifers. In some part of Mexico, India, China, and other Asian and Middle Eastern nations, water tables are falling 1-3 meters per year (book). Human activity has strongly affected the environment as shown in the history, which is also affecting the most important resource water and causing water pollution. It includes acid rain, erosion and sedimentation, groundwater contamination and waste water: Acid rain is that water vapor has been contaminated with chemicals introduced into the atmosphere by automobile and industrial emissions. The precipitation rain has a much higher acidity than clean rain water. The most common chemicals are nitrogen oxides and sulphur formed sulphuric acid and nitric acid. Erosion and sedimentation means water plays as a role in transporting the landscape by moving the large amount of soil, also is sediment. Sediment is eroding from the land, transport by the river or stream system, and finally deposited into the lakes or ocean. The sediment starts with erosion of the landscape, including particles or fragments from the rock material, carried by wind and rainfall, plant and animal activities also contribute to the erosion of the earth surface. Groundwater contamination is the addition of undesirable substance to ground water layer by human activities. It also has been assumed that any contaminates left on or buried under the ground caused groundwater contamination. For example, people dumping waste or toxic material into the wells; some countrys government buried the regularly garbage under certain area. Groundwater contamination is extremely difficult to clean up, sometimes is impossible. Waste water is the released of contaminated water from different industries. The government of Canada is taking the lead in proposing regulations, federal and other wastewater systems, which include standards for national wastewater effluent quality and provide regulatory clarity for rules on reporting for more than 3,700 Canadian facilities.(Environment Canada, 2009) some examples of pollutant that affects the ecosystems and human health include: decaying organic matter and debris can use up the dissolved oxygen in a lake so fish and other aquatic biota cannot survive; excessive nutrients such as phosphorus and nitrogen/ammonia can cause eutrophication, or over-fertilization of receiving water, which can be toxic to aquatic organism, promote excessive plant growth, reducing the oxygen in the water. Furthermore, the above pollution will recycle and mix by the water recycles flow chart. The pollutant/ contaminate is first released to the earth surface or air, carries by the wind and precipitation, rainfalls to the ground, because of the acid rain will erode the soil and rocks, more sediment is easier to be washed by the water, and contaminated the rivers and underground water, finally theses pollutant stays in the ocean or lakes which may pose threats to human health, aquatic life and wild life. Since the industry has consumed most of the water in Canada with most releasing water pollution such as air pollution and wastewater pollution. It is better to prevent the pollution than to migrate or clear the impact after it occurs. Although the nature system can process a certain amount of waste water, the huge and concentrated amount that generated by our industry can harm ecosystems and threat the human health. Therefore, wastewater treatment has to be done before releasing it to the environment. The first step is physical removal of the Suspended particles by filtration, follow by treatment name Primary Clarifier is to separate the organic substance including gas and liquid, then a secondary treatment, in which water is stirred and aerated so that aerobic bacteria degrade organic pollutant, finally filtering and disinfection is applied to the water tank, and effluent discharge into waterways. During the this process, some of the waste solid particle will be disposed at landfill, or burnt in with gas in a chemical burner. On the other hand, some solid are removed and sent to anaerobic digester, which will produce gas for electricity or biosolids for cropland. The water quantity and water quality in Canada is one of the best in the world, in the future, water will become as important as oil and it will be used as an export product. Obviously, the advantage is the revenue that water can create a huge economy benefit for our country. However, we have to face some practical problems. On the environmental side, the renewable fresh water is decreasing from the last decay all over the world, as the increasing of population, growing of social economy and climate change(due to global warming), the total fresh water resource in Canada is also decreasing. On the human activity side, more dams have been erected, more industries have built and more pollution has been released into the environment, which means more water management and wastewater treatment are needed to ensure there is no contamination of the fresh water resource, no harm to the ecosystem and the human health. On the technologies side, if water has been considered as an export product, how can we export water from our country to another which may be very long distance transportation? How can we ensure the quality of the water to customers? How can we secure our water resource from other consumer, since the water in the river, steam and underground is flowing all the time from one country to another? and finally how do we evaluate the cost verse the revenue of our water product. http://citationmachine.net/ http://www.scanmyessay.com/ http://geoscape.nrcan.gc.ca/h2o/bowen/underground_e.php http://www.ildtechnologies.com/water-waste.htm

Diploma in Medical Laboratory Technology

DMLT Q1. Full Form of DMLT? Ans. Diploma in Medical Laboratory Technology. Q2. Duration of the Course? Ans. Duration of DMLT course is 2 years. But each college has different duration for Example Grant Medical College has 1 1/2 duration. Q3. Which Institute in Mumbai provides DMLT? Ans. DMLT Courses are offered by colleges, universities as well as hospitals. The hospitals are usually affiliated with a college or university. 1. Kishinchand Chellaram College(Churchgate). 2. Ghanshyamdas Saraf Girls College Of Arts & Commerce(Malad). . Institute Of Medical & Paramedical Sciences(Dadar). 4. Bombay Para Medical Institute(Chembur). 5. ST Johns Paramedical College(Dadar). 6. Grant Medical College(Byculla). Q4. Eligibility and Fees Structure. Ans. HSC passed or equivalent examination from a recognized university or board. Q6. Advantage and Earning and Disadvantages Ans. The salary of clinical laboratory workers ranges from Rs. 6,500 – Rs. 10,000 per month in hospitals and clinics. Car eer Options: The career of lab worker depends on academic and technical skills. A certified medical laboratory technician may find a challenging career in a hospital, private laboratory, blood donation centers and doctor’s office. A technician can become a technologist through further education and work experience. Laboratory technologists can assist the doctors in taking samples, centrifuging, making slides, using specified stains with proper guidance. Job opportunities are also available in research laboratories and military service. Scope: The laboratory technology today is far more complicated than the laboratory technology of ten years back. As new discoveries advance cientific knowledge, the technologist's role will continue to change and expand. Even now, we can see the impact of future tests that may be developed for diagnosing such health problems as cancer or genetic disorders. Student of DMLT course gets numerous employment opportunities in laboratories throughout the country. The demand for lab technician has increased and India is slated to b ecome one of the largest single country markets for Lab technicians overseas. The huge size of India’s populace and the sustained rapid economic growth the country is experiencing continues to create huge demand for better health care. Q7. Admission Procedures Ans. Any 10+2 pass student can apply for the course. Their is no entrance exm for DMLT Q8. Types of Course Ans. 1. Diploma in Medical Laboratory Technology (DMLT) 2. Bachelor of Medical Laboratory Technology (BMLT) 3. M. Sc in Medical Laboratory Technology Q9. Course Content of DMLT? Ans. First SemesterCommunication Skills in English| Basic Computer Skills – I| Basics of Anatomy| Basics of Physiology| Fundementals of Medical Laboratory Technology| Second SemesterBasic Haematological Techniques| Haematological Disorders| Basics of Biochemistry| Lab Reagents, Instrumentation and Techniques| General Bacteriology – I| Systemic Bacteriology – I| Third SemesterImmunology, Serology and Parasitology – I| Mycology, Virology and Quality Control – I| Carbohydrates and Lipids| Proteins and Diagnostics Enzymology| Blood Transfusion Techniques – I| Blood Bank Procedures and Haemolytic Diseases of the Newborn – I| Fourth SemesterLiver and Renal Function Tests, Hormones and Tumor Markers| Electrolytes, Acid Base Balance, Factors in Haemoglobin Syntheses ; Automation| Histotechnology and Cytotechnology| Examination of Body Fluids|

Causes And Effects Of The First Crusade - 2001 Words

Throughout history, there have been many wars started because of the need to help others from living under a supposed harsh regime and save them from being persecuted because of their race, religion or class. Many of these types of wars have been unsuccessful in achieving this goal and only one notable, historical crusade has done this and has succeeded, but at a price. There hasn’t been a movement more momentous than the First Crusade. The First Crusade was a pilgrimage turned military expedition to Jerusalem that was sponsored by Pope Urban II at the Council of Clement in November 1095 in the aspiration to set out from the west to the recover the holy city from the hands of the Muslims. The aim of this paper is to examine the causes and effects of the First Crusade. The focus will be on the important factors and the outcomes of these factors after the end of the First Crusade. Despite the Roman Catholic Church wanting to re-establish power over the Byzantium domain, the Battle of Manzikert, the speech of Pope Urban II and the apparent threat of Muslims are the key factors that led to the First Crusade, which would result in significant consequences for the relationship between Christians and Muslims. When looking at the First Crusade, the Battle of Manzikert is a major determinant in the beginning of this holy war. The Battle of Manzikert in 1071 is considered an indirect influence in creating the First Crusade, where Muslim Turks wanted to conquerShow MoreRelatedThe cause and effect of the first crusade2351 Words   |  10 PagesAn Examination of the Causes and Success of The First CrusadeReligion has served mankind for thousands of years in our search for meaning and direction. Religion serves as a way of defining our lives and providing a sense of meaning or direction, having done so since the beginning of time. 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Pope Urban II gave a speech to the church leaders and nobles in France, telling them to rescue their fellow Christians from the Muslims. He promised them everlasting life in heaven if they went. The Crusades weren’t started